Volunteer Program Manager

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Volunteer Program Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Volunteer Program Manager is responsible for managing volunteer and in-kind resources to assist in the delivery of the organization’s programs and services. This includes directly managing volunteers and providing guidance, support, resources, and tools to staff who supervise volunteers. This person supports the vision, mission, and values of YWCA Dayton.


  • Develop and implement goals and objectives for the volunteer program that reflect the mission of the organization and strategically leverage volunteer relationships, time, and talent.
  • Assess the need for volunteers to enhance program and service delivery.
  • Develop, monitor, and work with the Business Office on a budget for volunteer program activities.
  • Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary.
  • Develop, administer, and review policies and procedures that guide volunteer programs and services and reflect the overall values of the organization.
  • Develop and administer forms and records to document volunteer and in-kind activities.
  • Identify volunteer assignments that provide meaningful work for volunteers and write volunteer position descriptions in consultation with staff as appropriate.
  • Develop and implement effective strategies to recruit, engage, retain, and reward volunteers.
  • Work with marketing and communications staff to promote the volunteer program to garner community support.
  • Implement an intake and interview protocol for potential volunteers to ensure the best match between skills, qualifications, and interests of the volunteers and the needs of the organization.
  • Train staff to work effectively and cooperatively with volunteers.
  • Orient and onboard volunteers to increase their understanding of the mission, vision, and values of YWCA Dayton.
  • Ensure that volunteers are given appropriate training to be successful in their positions.
  • Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures.
  • Ensure that volunteers receive the appropriate level of supervision.
  • Assist with conflict resolution among clients/residents, staff, and volunteers according to established procedures, and escalate any conflicts to appropriate staff members.
  • Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the program or service.
  • Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate policies, procedures, guidelines, and regulations.
  • Prepare an annual report on the contribution of the volunteer program to the organization.
  • Perform other duties as assigned.


  • Bachelor’s degree required.
  • One to two years’ work experience in volunteer coordination and/or nonprofit agencies. Nonprofit experience and familiarity with social service organizations desirable, but not required.
  • Demonstrated experience implementing a volunteer strategy and/or managing diverse groups.
  • Demonstrated project management experience.
  • Demonstrated customer service excellence and group management skills.
  • Must be proficient in Word, Excel, and PowerPoint and adept at Internet usage. Familiarity with Volunteer Match and Raiser’s Edge preferred.
  • Understanding of racial equity and social justice issues and a demonstrated sensitivity to the needs of those we serve.
  • High level of reasoning, with the ability to use good judgment and experience to plan and accomplish goals.
  • High level of verbal and written communication required. Ability to effectively present information to employees, stakeholders, contractors, residents, and clients.
  • Conflict resolution skills.
  • Proactive, self-starter; able to confidently drive the program independently.
  • Ability to manage time, prioritize, and work well with groups.
  • Willingness to support the mission and vision of YWCA Dayton and ability to convey its importance both verbally and in writing.
  • Comfort and agility in community engagement and strong relationship-building skills.
  • Must be able to work independently and be an enthusiastic self-starter, who is intelligent, highly creative, and innovative in designing and planning; hard-working, punctual, detail-oriented, and personable, with strong organizational skills.
  • Confident; analytical; able to make decisions and take initiative.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.


  • Listens well, shares work-related information, is open to others’ perspectives, work styles and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.


  • $38,000 annual salary
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long-term disability
  • Employee Assistance Program
  • YWCA Retirement Fund
    • Automatic enrollment in the YWCA National Retirement Fund upon completion of two years of employment (1,000 hours or more worked per year). Employer contributes 5% and YWCA USA contributes 2% to contribute a total of 7% of gross pay.

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.