Shelter Navigator | Position Description
YWCA Dayton, dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated person to be an integral part of our team. The Shelter Navigator is responsible for ensuring quality supportive services are made available to survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking. The Shelter Navigator will deliver services utilizing trauma informed care and other best practices and protocol. This person supports the vision, mission and values of YWCA Dayton.
- Exercises discernment amidst crisis situations, providing immediate interventions to de-escalate crisis and emergency situations; adequately escalates situations to appropriate staff and documents thoroughly.
- Serves as first point of contact for all new shelter clients and conducts initial orientation to shelter.
- Assists Shelter Operations Manager with facility oversight to ensure safety and cooperation with clients.
- Ensures ongoing communication and partnership with case managers and kitchen staff by conducting continuous assessments of client and shelter needs.
- Maintains a thorough knowledge of all current and available community resources, connects with internal staff to coordinate services, and provides assistance to the 24/7 hotline as needed.
- Manages room inventory, drives swift room turnover, coordinates facility work orders, and conducts timely inspections.
- Drives daily operations of shelter including organization, cleaning efforts, and setting a standard for excellence.
- Creatively devises ideas for client engagement and effective shelter communication.
- Performs other duties as assigned.
EDUCATION, SKILLS & EXPERIENCE:
- Associate degree in human services, mental health or related field; OR a minimum of 2 years’ experience in human services, social work, mental health, substance abuse or residential care.
- 2-4 years of experience working in domestic violence, victim advocacy, or shelter services preferred.
- Flexibility and the ability to handle emergency situations.
- Sensitivity to the needs of families in crisis.
- Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
- Ability to prioritize tasks.
- Good computer skills, with the ability to maintain accurate electronic records.
- Good communication and interpersonal problem resolution skills.
- Working knowledge of typical needs and issues of target population.
- Knowledge and understanding of domestic violence, homelessness, and poverty.
COMMITMENT TO SERVICE:
- Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
- Must extend courtesy, friendliness and overall respect to all of the above.
- Will collaborate with other staff and/or departments to meet the needs of the organization.
- Will be available to times and events when evenings and weekends will be required to fulfill
- Listens well, shares work-related information, is open to others’ perspectives, work styles and
- Willingly collaborates and cooperates with others in the organization.
- Develops effective working relationships at all levels and values these relationships as critical to
- Ability to address conflict in a respectful manner.
- Expresses ideas clearly and effectively both verbally and in writing.
- Ability to prioritize work to meet deadlines.
- Consistently follows through on projects and issues.
- Flexible, adaptable and responsive to change.
- Ability to adequately respond to requests and demands in a timely manner.
- Adept at modifying plans/strategies as needed to best meet the needs of those involved.
ANTICIPATED SALARY AND BENEFITS:
- $36,088 annually
- Health, dental and vision coverage
- Paid parental leave
- Generous PTO and holiday pay
- Life and AD&D insurance
- Long-term disability
- Employee Assistance Program
- YWCA Retirement Fund
YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.
- Emergency shelter and crisis support services for women and children fleeing domestic violence
- Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
- Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
- Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
- Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18
YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.