Outreach Case Manager

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Outreach Case Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Outreach Case Manager is responsible for ensuring case management and related supportive services will be provided to survivors of domestic violence and sexual violence in the community. This person supports the mission, vision, and values of YWCA Dayton.


  • Provide community based supportive services to survivors of domestic violence and sexual violence to clients at St. Vincent Women and Family Shelter.
  • Coordinate domestic violence case management services with St. Vincent case management services.
  • Develop case management plan, including identifying existing problems and barriers, setting goals and developing an action plan.
  • Meet with clients on a regularly scheduled basis to discuss, assess and assist in the removal of barriers and meeting of case management goals.
  • Coordinate and make referrals to appropriate providers and resources.
  • Maintain accurate and on-going documentation in individual client files via electronic record-keeping software, forms and reports following contract requirements, agency and department policies and procedures.
  • Attend agency and department meetings.
  • Perform other tasks as assigned and required by program goals and objectives.


  • Demonstrates ability to handle emergency situations.
  • Shows sensitivity to the needs of families in crisis.
  • Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
  • Ability to prioritize tasks.
  • Good computer skills, with the ability to maintain accurate electronic records.
  • Good communication and interpersonal problem resolution skills.
  • Working knowledge of typical needs and issues of target population.
  • Knowledge and understanding of domestic violence, homelessness and interventions in residential settings.
  • Ability to establish rapport with a culturally diverse population.
  • Flexible, creative and self-motivated.


  • Bachelor’s degree in human services, mental health, or related field; OR a minimum of 4 years’ experience in human services, social work, mental health, substance abuse or intimate partner violence; OR an equivalent combination of education and work experience.
  • LSW/LPC preferred.
  • 2-3 years of experience in crisis intervention, domestic violence or related human service field.


  • $35,088 – $36,088 annually
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Paid parental leave
  • Life and AD&D insurance
  • Long term disability
  • Employee Assistance Program
  • YWCA Retirement Fund

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.