Homeless Crisis Response Program Case Manager

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Homeless Crisis Response Program (HCRP) Case Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, is seeking an energetic, dedicated individual to be an integral part of our team. The HCRP Case Manager, as part of the Rapid Rehousing team, is responsible for ensuring that customer service and quality supportive services are prioritized throughout the intake and housing process. The HCRP Case Manager is responsible for providing housing and supportive services to homeless women and families. This person will work with clients to obtain housing, increase income, and gain housing self-sufficiency. This person supports the vision, mission and values of YWCA Dayton.


  • Ensures all intake information is completed within 30 days for new referrals, including: screening and application, housing search, landlord information requests, move-in documentation, voucher preparation and file maintenance.
  • Assess, orient & facilitate the entry of clients into housing units.
  • Meets regularly with clients housed through the HCRP program to assist them in gaining employment, increasing income, budgeting, and case management.
  • Provide housing-focused case management, support and advocacy for clients/residents. Including providing education on tenant rights and responsibilities.
  • Adhere to administrative and recordkeeping guidelines to ensure compliance with contract and financial requirements and agency policies and procedures.
  • Maintains a thorough knowledge of all current and available community resources.
  • Foster strong relationships with YWCA partners and landlords to optimize resources and support to effectively reach program goals.
  • Work with team members, funders and community partners to implement, manage and evaluate the Rapid Rehousing Program; participate in long- and short-term program development and planning.
  • Develop and effectively manage program timelines to ensure timely completion of program goals
  • Demonstrate ability to work both independently and as part of a team in an ambitious environment, meeting multiple and concurrent deadlines.
  • Adhere to administrative and recordkeeping guidelines to support contract and financial requirements and agency policies and procedures.
  • Attend agency and department meetings as well as interagency and networking meetings as appropriate.
  • Perform other tasks as assigned and required by program goals and objectives.


  • Bachelor’s degree in a related field preferred.
  • 1-2 year experience in housing and homeless services.
  • 2-3 years of experience in administrative services, preferably in a social services or nonprofit environment.
  • Flexibility and the ability to handle emergency situations.
  • Sensitivity to the needs of families in crisis.
  • Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
  • Ability to prioritize tasks.
  • Willing to follow supervisory directions and attend trainings, staff meetings and conferences as needed for the position.
  • Good computer skills, with the ability to maintain accurate electronic records.
  • Good communication and interpersonal problem resolution skills.
  • Working knowledge of typical needs and issues of target population.
  • Knowledge and understanding of domestic violence, homelessness and interventions in residential settings.
  • Flexibility, creativity, self-motivation and the ability to establish rapport with a culturally diverse population.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.


  • Strong relationship-development skills resulting in long-term, mutually beneficial relationships with landlords
  • Listens well, shares work-related information, is open to others’ perspectives, work styles and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.
  • Must possess a valid driver’s license and ability to use personal vehicle to perform job duties.


  • $38,000 annually, based on experience
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long-term disability
  • Employee Assistance Program
  • YWCA Retirement Fund

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18, and AMEND Together, an in-school prevention education program that works to engage men and boys in preventing violence against women and girls

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.

Need help? It starts with a call.

If you are in immediate need of assistance, call 911.

24/7 Crisis & Domestic Violence Hotline: 937-222-SAFE (7233)