Information Technology (IT) Specialist (Part-Time)

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Information Technology (IT) Specialist (Part-Time)  | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The IT Specialist will serve as the liaison between YWCA Dayton and its third-party IT company, provide onsite and virtual troubleshooting for staff, and ensure optimization with all products and services. This person supports the vision, mission and values of YWCA Dayton.

PRIMARY RESPONSIBILITIES:

  • Offer daily IT systems support to staff.
  • Verify functionality of hardware and software components in partnership with third-party IT support companies.
  • Troubleshoot hardware and software issues in person, remotely and via phone, and communicate all systems issues with staff.
  • Assist employees and service recipients with IT-related concerns and troubleshooting tips.
  • Partner with Human Resources to complete all new user requests, new office setup, etc.
  • Completes all terminated user requests and ensures proper offboarding of all IT materials.
  • Manages all IT inventory, ensures all is functioning and ready for use, and delivers IT materials to staff, as needed.
  • Monitors and reports any adverse patterns/trends, conducts periodic performance checks, and communicates any IT issues with third-party IT company.
  • Serves as coordinator of internal “Microsoft Teams Team” and conducts any onsite or virtual trainings, info sessions, open houses, etc. to teach staff how to troubleshoot; gives guidance on how to optimize technology platforms.
  • Oversees phone system, communicates when there are new or terminated users, assists staff with troubleshooting issues.
  • Manages relationship with cellular phone company, keeps list of all company cell phone users and conducts support for staff as needed.
  • Manages relationship with copy machine product company.
  • On call for building emergencies as needed.
  • Other duties as assigned.

SKILLS & QUALIFICATIONS:

  • Exceptional customer service skills.
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
  • Experience and comfortability with public speaking and training.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Proficient in database programming and software installation.
  • Attention to detail.
  • Adept at finding solutions and problem resolution
  • Expertise in all technological platforms typically used in hybrid work environments.

EDUCATION & EXPERIENCE:

  • High school diploma or GED required.
  • 3+ years’ experience in computer networks and systems maintenance.
  • 2+ years’ experience on current network operating systems.

COMMITMENT TO SERVICE:

  • Must be responsive to the needs and requests of clients, residents, staff and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.

INTERPERSONAL COMMUNICATION/TEAMWORK:

  • Listens well, shares work-related information, is open to others’ perspectives, work styles and
    methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to
    effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.

DEPENDABILITY/PUNCTUALITY:

  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.

ANTICIPATED SALARY & BENEFITS:

  • $18.40 – $22.79 per hour
  • This is a part-time position, hours will vary and flexibility is required
  • Not benefits eligible
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YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.

Need help? It starts with a call.

If you are in immediate need of assistance, call 911.

24/7 Crisis & Domestic Violence Hotline: 937-222-SAFE (7233)