Homeless Crisis Response Program (HCRP) Case Manager

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Homeless Crisis Response Program (HCRP) Case Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The HCRP Case Manager reports to the Housing Manager and is responsible for providing rapid rehousing with supportive services to homeless women and families. This person supports the vision, mission and values of YWCA Dayton.


  • Assess, orient & facilitate the entry of clients into the HCRP program.
  • Provide housing-focused case management, support and advocacy for program participants including fair housing and tenant education, financial fitness, job readiness, and housing location.
  • Maintain a thorough knowledge of all current and available community resources fostering strong relationships with YWCA partners and landlords to allow ease of access to resources, supports, and housing for program participants.
  • Adhere to administrative and record-keeping guidelines to support contract and financial requirements and agency policies and procedures.
  • Attend agency and department meetings as well as inter-agency and networking meetings as appropriate.


  • Bachelor’s degree, or a minimum of 1-2 years experience in housing and homeless services.
  • Familiar with trauma informed care, crisis intervention, and conflict resolution techniques.
  • Understanding of racial equity and social justice issues and a demonstrated sensitivity to the needs of those we serve.
  • Responsive to the needs and requests of clients, residents, staff and Board of Directors with a willingness to collaborate and ability to prioritize and meet deadlines.
  • Ability to navigate through computer programs.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.


  • Strong relationship-development skills resulting in long-term, mutually beneficial relationships with landlords
  • Listens well, shares work-related information, is open to others’ perspectives, work styles and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.
  • Must possess a valid driver’s license and ability to use personal vehicle to perform job duties.


  • $38,000 annually, based on experience
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long-term disability
  • Employee Assistance Program
  • YWCA Retirement Fund
    • Automatic enrollment in the YWCA National Retirement Fund upon completion of two years of employment (1,000 hours or more worked per year). Employer contributes 7.5% and YWCA USA contributes 3% to contribute a total of 10.5% of gross pay.

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18, and AMEND Together, an in-school prevention education program that works to engage men and boys in preventing violence against women and girls

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.