Crisis Services Manager

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Crisis Services Manager | Position Description

YWCA Dayton, dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated person to be an integral part of our team. The Crisis Services Manager is responsible for the day-to-day direct services provided by the crisis services specialist team ensuring that crisis intervention and related supportive services are made available to survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking and their children on a 24-hour per day basis. The Crisis Services Manager will deliver services via our 24/7 hotline utilizing trauma informed care and other best practices and protocol. This person supports the vision, mission, and values of YWCA Dayton.


  • Provides clinical oversight for the Crisis Hotline and front desk customer care (walk in crisis clients); community outreach services and resource center.
  • Provides and directs ongoing advocacy internal and external, follow up phone calls and support to those in need of in-depth services related to domestic violence and sexual assault. Assigns caseload of community based clients in need of short term case management services.
  • Works with community organizations to identify resources, programs and opportunities available that benefit the YWCA population served especially high utilizers of crisis services.
  • Maintains frequent communication with the Shelter Manager and Shelter Navigator to ensure current knowledge of shelter needs/availability.
  • Expand public awareness about services provided by YWCA Dayton through public information and referral as well as effectively engaging internal/external stakeholders to provide referrals and support to the community.
  • Develops and maintains the YWCA Dayton Crisis Hotline Resource Guide to reflect available and current resources in primary service areas and surrounding counties.
  • Performs other duties as assigned.


  • Bachelor’s degree in human services, mental health or related field with relevant experience OR an associate degree with a minimum of 3-4 years’ experience working in domestic violence, victim advocacy, or crisis services.
  • Experience with disenfranchised, marginalized populations and also have an understanding of women and poverty.
  • Ability to work well in a team environment, handle multiple assignments and meet the needs of various internal and external stakeholders.
  • Supervisory or managerial experience preferred.
  • Demonstrated skills in crisis intervention and emergency situations.
  • Flexibility, with the ability to handle many tasks and proactively seek new and updated information.
  • Discretion regarding confidential information.
  • High level written and verbal communication skills required; and an ability to relate with poise and self-confidence to diverse groups and stakeholders.
  • Keen understanding of the YWCA USA and Dayton YWCA mission, vision, history and programs.
  • Demonstrated commitment to and championing of the organizational mission and vision.
  • Must be able to work independently and be an enthusiastic self-starter, who is intelligent, highly creative and innovative in designing and planning, hard-working, punctual, detail-oriented, and personable, with strong organizational skills.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.


  • Listens well, shares work-related information, is open to others’ perspectives, work styles and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.


  • $45,000 annually
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long-term disability
  • Employee Assistance Program
  • YWCA Retirement Fund

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.