Domestic Violence Case Manager

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Domestic Violence Case Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Domestic Violence Case Manager is responsible for providing case management and related supportive services to survivors of domestic violence utilizing the YWCA Domestic Violence Shelter. This person supports the mission, vision, and values of YWCA Dayton.


  • Provide supportive services for individuals including case management, crisis intervention, advocacy, referral for services, victim assistance to survivors of domestic violence and sexual assault.
  • Develop case management plans including continuous safety planning with survivors, identifying existing barriers, completing Housing Needs Assessment, setting goals and developing action plans.
  • Maintain knowledge of current resources to coordinate care and make referrals/advocate to appropriate providers and resources.
  • Meet with clients on a regularly scheduled basis to discuss, assess and assist in the removal of barriers and meeting of case management goals.
  • Maintain accurate and on-going documentation in individual client files via electronic record-keeping software, forms and reports following contract requirements, agency and department policies and procedures.
  • Facilitates/co-facilitates support groups as assigned.
  • Assists with daily operations of the program as needed.
  • Participate in crisis line back up and on-call rotation.
  • Perform other tasks as assigned and required by program goals and objectives.


  • Demonstrates ability to handle emergency situations and shows sensitivity to families in crisis.
  • Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
  • Good communication and interpersonal problem resolution skills.
  • Knowledge and understanding of domestic violence, homelessness and interventions in residential settings.
  • Ability to establish rapport with a culturally diverse population.
  • Flexible, creative and self-motivated.


  • Bachelor’s Degree in Human Services, Mental Health, or related field required.
  • LSW/LPC preferred.
  • 2-3 years of experience in crisis intervention, mental health treatment, substance abuse treatment, domestic violence or related human service field.


  • Must be flexible and responsive to the needs and request of clients, staff, volunteers, donors, and Board of Directors.
  • Must extend courtesy, friendliness, and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.
  • Willing to follow supervisory directions and attend trainings, staff meetings, and professional development as needed for the position.


  • Listens well, shares work-related information, and is open to others’ perspectives, work styles, and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable, and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.


  • $35,088 – $36,088 annually
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long term disability
  • Employee Assistance Program
  • YWCA Retirement Fund
    • Automatic enrollment in the YWCA National Retirement Fund upon completion of two years of employment (1,000 hours or more worked per year). Employer contributes 5% and YWCA USA contributes 2% to contribute a total of 7% of gross pay.

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.

These include:

  • Emergency shelter and crisis support services for women and children fleeing domestic violence
  • Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
  • Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
  • Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
  • Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18

YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.