Crisis Hotline | Text & Chat Services
Welcome to YWCA Dayton’s Crisis Hotline ResourceConnect Web Chat. It provides an option for those in need of crisis hotline services to receive confidential Web-based communication. The ResourceConnect Web Chat is end-to-end encrypted. Thus, only you and the YW staff you’re chatting with can read the contents of the messages being sent. Even ResourceConnect staff are not able to read the contents of your messages, and thus would be unable to hand over any readable content in the event of a court order.
Important Safety Considerations:
The contents of the messages do not get saved anywhere on your device. Unless you take screenshots of your conversation, once you close your browser window or a message has hit its message expiration date, that message will be completely gone. Also, once a message has hit its message expiration date, or you delete it or the conversation it was used in, that message will be permanently removed from the ResourceConnect servers.
If your Internet connection is being monitored and/or your device has a virus, malware, spyware, etc., installed on it, information could be noticed, recorded, and/or read. To the best of your ability, please ensure that you are using a safe, non-infected device. If you believe your device has the potential to have been tracked and/or compromised, it is safer for you to use your device to communicate with ResourceConnect, or call from an un-monitored phone.
The mention of these security risks is not an indication that ResourceConnect is not a safe form of communication. We are simply giving you all the information available for what risks could potentially exist, to help you make the most informed and empowered decisions.
Need to talk over the phone?
If you are in immediate need of assistance, call 911.