Case Manager

Case Manager | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Case Manager is responsible for assuring that case management and related supportive services will be provided to victims of domestic violence and sexual assault, as well as the residents in the YWCA housing programs.  This position supports the vision, mission and values of YWCA Dayton.


  • Assess, orient and facilitate the entry of shelter and transitional residents into housing units.
  • Develop case management plan, including identifying existing problems and barriers, setting goals and developing an action plan.
  • Coordinate and make referrals to appropriate providers and resources.
  • Meet with clients/residents on a regularly scheduled basis to discuss, assess, and assist in the removal of barriers and meeting of case management goals.
  • Provide all other case management and follow-up services for clients/residents.
  • Maintain accurate and on-going documentation in individual client files via electronic record-keeping software, forms and reports following contract requirements, agency and department policies and procedures.
  • Respond to client/resident emergencies.
  • Attend agency and department meetings.
  • Attend interagency and networking meetings as appropriate.
  • Perform other tasks as assigned and required by program goals and objectives.
  • Flexibility, creativity, self-motivation and the ability to establish rapport with a culturally diverse population.


  • Bachelor’s Degree in Social Work, mental health counseling or related fields.
  • Licensed Social Worker (LSW) required.
  • 2-3 years’ experience in crisis intervention, domestic violence or related human service field.
  • Flexibility and the ability to handle emergency situations.
  • Sensitivity to the needs of families in crisis.
  • Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
  • Ability to prioritize tasks.
  • Willing to follow supervisory directions and attend trainings, staff meetings and conferences as needed for the position.
  • Good computer skills, with the ability to maintain accurate electronic records.
  • Good communication and interpersonal problem resolution skills.
  • Working knowledge of typical needs and issues of target population.
  • Knowledge and understanding of domestic violence, homelessness and interventions in residential settings.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill duties.


  • Listens well, shares work-related information, is open to others’ perspectives, work styles and methods.
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.

ANTICIPATED SALARY RANGE: $34,000-$35,005 based on licensure and experience

TO APPLY: Please submit a letter of interest and your résumé to:
Human Resource Department
141 W. Third St.
Dayton, Ohio 45402

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA continues to advocate for the disenfranchised and embolden women, both nationally and locally. With more than 145 years of dedicated service to women, children and communities of color, YWCA Dayton’s culture continues to stand in the gap; being a voice that ensures peace, justice, freedom and dignity will continue to be the foundation in all decisions and programs that are implemented.

Our programs are centered on providing services to meet the needs in our community. These include: domestic violence assistance, shelter assistance, teen and youth services, and clinical supportive care. More importantly, we create communities among women that develop leadership in a supportive environment, foster diversity, and bring about change through advocacy.

YWCA Dayton is part of an organizational structure that leverages the collective strength of local associations and the national organization into a unified national movement; joined through the comprehensive mission of being dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.