Crisis Support Specialist I – 2nd Shift | Position Description
YWCA Dayton, dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated person to be an integral part of our team. The Crisis Support Specialist I, as part of the Operations team, is responsible for assuring that crisis intervention and related supportive services are made available to victims of domestic violence and their children on a 24-hour per day basis. The Crisis Support Specialist I will deliver services utilizing trauma informed care and other best practices and protocol. This person supports the vision, mission, and values of YWCA Dayton.
This is a 2nd shift, full time position and will include weekend hours.
- Assures hotline phone is answered at all times and that walk-in clients are served in a timely manner.
- Maintains a thorough knowledge of all current and available community resources.
- Provides quality customer service to all seeking services.
- Screens all calls and walk-in clients to determine immediate needs and assists caller/walk-in in connecting to appropriate resources. Provides comprehensive services to all seeking assistance including crisis intervention, safety planning, education and information on rights, information on community resources, and supportive listening.
- Conducts assessment to determine shelter eligibility and provides options and assistance for those who cannot be accommodated.
- Records all crisis line calls and walk-ins in shelter database daily.
- Completes and maintains all relevant documentation, including but not limited to case notes, incident/information reports, registration forms, exit forms, crisis contact files, client feedback forms, daily logs, etc.
- Provides support in shelter as needed to ensure 24-hour coverage; including, intake paperwork, general shelter oversight, and other duties as needed.
- Works as a member of interdisciplinary team in order to achieve the highest client goal attainment possible.
- Maintains thorough and up to date knowledge of YWCA Dayton service areas including domestic violence, intimate partner violence, sexual assault, stalking, and human trafficking and participates in regular trainings.
- Performs other duties as assigned.
SKILLS, QUALIFICATIONS & EXPERIENCE:
- Flexibility and the ability to handle emergency situations.
- Sensitivity to the needs of families in crisis.
- Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
- Ability to prioritize tasks.
- Good computer skills, with the ability to maintain accurate electronic records.
- Good communication and interpersonal problem resolution skills.
- Working knowledge of typical needs and issues of target population.
- Knowledge and understanding of domestic violence, homelessness, and poverty.
- Bachelor’s Degree in Human Services, Mental Health or related field AND a minimum of 1 year of experience working for a Domestic Violence or Sexual Assault service provider; or a minimum of 3 years’ experience in human services, social work, mental health, substance abuse or residential care; or an equivalent combination of education and work experience.
- 2-4 years of experience working in domestic violence, victim advocacy, or shelter services preferred.
COMMITMENT TO SERVICE:
- Must be flexible and responsive to the needs and request of clients, staff, volunteers, donors, and Board of Directors.
- Must extend courtesy, friendliness, and overall respect to all of the above.
- Will collaborate with other staff and/or departments to meet the needs of the organization.
- Will be available to times and events when evenings and weekends will be required to fulfill duties.
- Willing to follow supervisory directions and attend trainings, staff meetings, and professional development as needed for the position.
- Flexibility to cover shifts as needed and be scheduled as back-up.
- Listens well, shares work-related information, and is open to others’ perspectives, work styles, and methods.
- Willingly collaborates and cooperates with others in the organization.
- Develops effective working relationships at all levels and values these relationships as critical to effective work.
- Ability to address conflict in a respectful manner.
- Expresses ideas clearly and effectively both verbally and in writing.
- Ability to prioritize work to meet deadlines.
- Consistently follows through on projects and issues.
- Flexible, adaptable, and responsive to change.
- Ability to adequately respond to requests and demands in a timely manner.
- Adept at modifying plans/strategies as needed to best meet the needs of those involved.
ANTICIPATED SALARY RANGE: $14.17 per hour, plus health insurance benefits, based on experience. This is a 2nd shift, full-time position. Evening and weekend hours will be required.
TO APPLY: Please submit a letter of interest and your résumé to:
Human Resource Department
141 W. Third St.
Dayton, Ohio 45402
YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA Dayton is part of the largest and oldest multicultural women’s organization in the world; we leverage that collective strength into a unified movement joined through the comprehensive mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
Founded in 1870, YWCA Dayton lives its mission and is a champion of women and girls in three key ways: direct service programming, community outreach and education, and advocacy and public policy support. Our core services are focused on preventing and responding to gender-based violence; supporting women’s economic empowerment; strengthening women and girls’ leadership development; and advocating for legislation and policies that promote racial and social justice for women and girls.
- Emergency shelter and crisis support services for women and children fleeing domestic violence
- Crisis and counseling services for survivors of sexual assault, human trafficking, and stalking
- Affordable housing and life skills training for single women transitioning to independent living from homelessness or abuse
- Housing assistance for women and children who have experienced domestic violence and families who are experiencing sudden homelessness
- Girls LEAD!, an in-school, after-school, and summer camp empowerment and education program for girls 11-18
YWCA Dayton continues to be a touchstone, a stepping stone, or a resting stone for more than 100 women and children, every day. We are constantly working to ensure that the Miami Valley community will always have amidst its future, a place dedicated to empowering women and eliminating racism.