Crisis Support Specialist – 2nd Shift

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Crisis Support Specialist – 2nd Shift | Position Description

YWCA Dayton, dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Crisis Support Specialist, as part of the operations team, is responsible for assuring that crisis intervention and related supportive services are made available to victims of domestic violence and their children on a 24-hour per day basis. The Crisis Support Specialist will deliver services utilizing trauma informed care and other best practices and protocol. This person supports the vision, mission and values of YWCA Dayton.


  • Assures hotline phone is answered at all times.
  • Conducts intake interviews and completes registration paperwork for incoming clients.
  • Maintains a thorough knowledge of all current and available community resources.
  • Conducts initial orientation to shelter facility and guidelines for residency, while assisting with introductions to other residents, staff and community resources.
  • Conducts preliminary assessment to determine shelter eligibility and provides options and assistance for those who cannot be accommodated. Provides crisis intervention, including safety planning, for domestic violence hotline and for shelter based on comprehensive service model.
  • Records all crisis line calls and walk-ins in shelter database daily.
  • Aligns shelter with compliance standards to ensure safety and cooperation with clients.
  • Assures completion of client satisfaction survey and 48-hour hold of all exiting clients.
  • Completes and maintains all relevant documentation, including but not limited to case notes, incident/information reports, registration forms, exit forms, crisis contact files, client feedback forms, daily logs, etc.
  • Consults with CSS navigator and supervisor as needed to address any ongoing issues.
  • Acts as support to case managers when necessary.
  • Works as a member of interdisciplinary team in order to achieve the highest client goal attainment possible.
  • Performs other duties as assigned.


  • Flexibility and the ability to handle emergency situations.
  • Sensitivity to the needs of families in crisis.
  • Strong analytical skills – able to solve problems, make decisions, perform crisis intervention, etc.
  • Ability to prioritize tasks.
  • Willing to follow supervisory directions and attend trainings, staff meetings and conferences as needed for the position.
  • Flexibility to cover shifts as needed and be scheduled as back-up.
  • Good computer skills, with the ability to maintain accurate electronic records.
  • Good communication and interpersonal problem resolution skills.
  • Working knowledge of typical needs and issues of target population.
  • Knowledge and understanding of domestic violence, homelessness and interventions in residential settings.


  • Bachelor’s degree preferred in human services, mental health or related field; or, a minimum of 2 years’ experience in human services, social work, mental health, substance abuse or residential care.
  • 3-5 years of experience working in domestic violence shelter preferred.
  • Previous management experience preferred.


  • Must be responsive to the needs and request of staff, volunteers, donors and Board of Directors.
  • Must extend courtesy, friendliness and overall respect to all of the above.
  • Will collaborate with other staff and/or departments to meet the needs of the organization.
  • Will be available to times and events when evenings and weekends will be required to fulfill


  • Listens well, shares work-related information, is open to others’ perspectives, work styles and
  • Willingly collaborates and cooperates with others in the organization.
  • Develops effective working relationships at all levels and values these relationships as critical to
    effective work.
  • Ability to address conflict in a respectful manner.
  • Expresses ideas clearly and effectively both verbally and in writing.


  • Ability to prioritize work to meet deadlines.
  • Consistently follows through on projects and issues.
  • Flexible, adaptable and responsive to change.
  • Ability to adequately respond to requests and demands in a timely manner.
  • Adept at modifying plans/strategies as needed to best meet the needs of those involved.

ANTICIPATED SALARY RANGE: $13 per hour, plus health insurance benefits, based on experience. Evening and weekend hours will be required.

TO APPLY: Please submit a letter of interest and your résumé to:
Human Resource Department
141 W. Third St.
Dayton, Ohio 45402

YWCA Dayton Culture and Values
Empowering Women and Eliminating Racism
YWCA continues to advocate for the disenfranchised and embolden women, both nationally and locally. With more than 145 years of dedicated service to women, children and communities of color, YWCA Dayton’s culture continues to stand in the gap; being a voice that ensures peace, justice, freedom and dignity will continue to be the foundation in all decisions and programs that are implemented.

Our programs are centered on providing services to meet the needs in our community. These include: domestic violence assistance, shelter assistance, teen and youth services, and clinical supportive care. More importantly, we create communities among women that develop leadership in a supportive environment, foster diversity, and bring about change through advocacy.

YWCA Dayton is part of an organizational structure that leverages the collective strength of local associations and the national organization into a unified national movement; joined through the comprehensive mission of being dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.